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Willow Medical Practice
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  • Rishi Sunak could miss NHS waiting list target over strikes, says Victoria Atkins03 Dec 2023 17:11New health secretary Victoria Atkins says strikes by medics have delayed 1.1 million appointments.
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  • Swine flu: What's next after first confirmed case in UK?02 Dec 2023 00:26What you need to know about the first confirmed case of a new type of flu, found in North Yorkshire.
  • Baby formula soaring costs: 'I struggle, but I won’t buy a cheaper brand'02 Dec 2023 23:56Why struggling parents aren't choosing cheaper brands when it comes to infant formula milk.
  • Boris Johnson to apologise to Covid inquiry but say he got big calls right02 Dec 2023 01:02But the former PM will argue robustly his government got many big pandemic calls right, sources say.

Suggestions and Complaints

As a practice we always try to provide you with the best possible services, however there may be times when you feel this has not happened. We hope you will use the practice complaints procedure to allow us to look into and, if necessary, put right any problems you have identified or mistakes that have been made.

If you wish to make a complaint, please request a complaints form from a member of the reception team. Once the Practice Manager receives the completed form, she will decide how best to undertake the investigation.

If we need to meet with you to discuss the matter, you may bring a friend or relative with you to the meeting.

We will try to address your concerns fully, provide you with an explanation and outline any action that may be needed. We hope that, at the end of the process, you will feel satisfied that we have dealt with the matter thoroughly. However, if this is not possible and you wish to continue with your complaint, we will direct you to the appropriate authorities who will be able to help you.

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Willow Medical Practice

Unit 2 155A Andersonstown Road, Belfast, BT11 9EA

  • 028 90 611411
© Neighbourhood Direct Ltd  2023
Website supplied by Oldroyd Publishing Group

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Local Services
Motability
Macmillan
Cancer Support
Your Service
Here