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  • 028 90 611411
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Willow Medical Practice
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Illnesses and conditions - NHS
Health and wellbeing - NHS

BBC Health News

  • NHS plans 'unthinkable' cuts to balance books09 May 2025 00:20Diabetes care, rehab centres, end-of-life services and talking therapies at risk in England.
  • More blood victims will die without compensation - minister07 May 2025 18:15Extra sessions of the public inquiry into what's been called the worst treatment disaster in NHS history are taking place.
  • 'The NHS at its worst', ex-ombudsman tells inquiry06 May 2025 18:00Sir Rob Behrens says it was a "disgrace" how mental health services failed two vulnerable men.
  • Big baby trial gives pregnant women more choice 07 May 2025 09:10Doctors say women should be confident it's safe to be induced from 38 weeks, if expecting a large baby.
  • Plan to modernise 1,000 GP practice buildings06 May 2025 09:15The Department of Health and Social Care said it is the biggest public investment in facilities in England in five years.
  • 'Doctors told my mum poison symptoms were anxiety'07 May 2025 06:19Ellena Baxter says watching her mother's health deteriorate was devastating.

Minor Injuries Service

Willow Medical Practice operates a walk-in minor injuries service. If you are suffering from any of the following, please contact our reception team to book an appointment with one of our Clinical Team:

  • Minor Lacerations
  • Minor dislocations of fingers
  • Foreign bodies
  • Minor burns and scalds requiring treatment appropriate to primary care.
  • Non-penetrating superficial ocular foreign bodies (foreign bodies in eyes)
  • Head injury where there has been no loss of consciousness

Did you know, the Royal Victoria Hospital & the Mater Hospital are launching a Phone First service for patients with minor injuries, effective from Tuesday 9 January.  Please see details below: 

Launch of Phone First Service for Adult Patients with Minor Injuries

Did you know we're launching a Phone First service for patients with minor injuries, effective from Tuesday 9th January?

Patients who have minor injuries should call 02896 159 444 to be triaged by phone before being advised of the next steps to take. 

Phone First has been introduced to address ongoing capacity issues across Emergency Departments which has results in longer waits for your constituents aged 16+ with minor injuries. This does not affect patients who are experiencing potentially life-threatening illness or injury, who should call 999 for urgent medical attention. 

The Phone First service has been operational across Northern, Southern and Western Health Trusts for some time with Belfast Trust launching the service on 9th January 2024.

The service will operate 8am to 6pm Monday to Friday (excluding Bank Holidays). Patients who require care outside these hours should attend the Emergency Department or call the GP Out of Hours service. 

Phone First - Make sure you phone First before going to the Emergency Department at the Royal Victoria Hospital or the Mater.

028 9615 9444

How to access Phone First

If you have a minor injury and need to attend the Adult Emergency Department at the Royal Victoria or Mater Hospital please Phone First. 

028 9615 9444
Operating from 8am to 6pm, Monday to Friday excluding Bank Holidays.

A healthcare professional will guide you to the right care, first time:

  • GP, Pharmacy or Community Care
  • Urgent Care Centre
  • Minor Injuries Unit
  • Emergency Departments

For Emergencies that are life threatening - 999

Including stroke, heart attack, loss of consciousness, breathing difficulties, severe bleeding or major trauma. Always call 999 immediately. 

Ambulance - an ambulance will be sent as appropriate.

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Willow Medical Practice

Unit 2 155A Andersonstown Road, Belfast, BT11 9EA

  • 028 90 611411
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