Useful Information


Privacy Policy Information
LANGUAGES

We are able to access the EHSSB translation service for those who have more challenging language requirements.

TEST RESULTS

Usually laboratory results take 3 to 5 working days to arrive back in surgery. You will be given an indication by the nurse when you have your test taken of when you can likely expect your results.

We will not reveal your results to anyone else unless you have specifically arranged this.

From 1 July 2017 test results will ONLY be available AFTER 12noon.

Please do not contact the surgery any earlier than 12noon for test results as you will be advised to call back at a later time.

CARERS

‘A carer is someone who looks after family; partners, friends or neighbours in need of help because they are ill, frail or have a disability’.

The Practice holds a register of carers in order to try and ensure they receive the appropriate level or support and if necessary referral to Social Services for assessment. If you care for someone or are cared for by another person please let us know.

MAKING A COMPLAINT

As a practice we always try to provide you with the best possible services, however there may be times when you feel this has not happened. We hope you will use the practice complaints procedure to allow us to look into and, if necessary, put right any problems you have identified or mistakes that have been made.

If you wish to make a complaint, please request a complaints form from a member of the reception team. Once the Practice Manager receives the completed form, she will decide how best to undertake the investigation.

If we need to meet with you to discuss the matter, you may bring a friend or relative with you to the meeting.

We will try to address your concerns fully, provide you with an explanation and outline any action that may be needed. We hope that, at the end of the process, you will feel satisfied that we have dealt with the matter thoroughly. However, if this is not possible and you wish to continue with your complaint, we will direct you to the appropriate authorities who will be able to help you.

COMPUTERISATION / CONFIDENTIALITY

The practice keep information about yourself so that you can receive proper care and treatment and it may be needed when you are seen again. Your details are kept on the practice computer system which is used by doctors, nurses and staff.

Everyone working for the HPSS has a legal duty to keep information about you confidential. You have a right of access to your health records.

We may use some of the information we record for other reasons: for example, to help us protect public health generally and to see that the Health and Social Services (HPSS) run efficiently, plan for the future, train their staff, pay their bills and can account for their actions. Information may also be needed to help carry out medical or other health and social services research for the benefit of everyone. You may be receiving care from other people as well as the HPSS. So that we can all work together for your benefit we may need to share some information about you. We only every use or pass on information about you if people have a genuine need for it in your and everyone's interests. Whenever we can we shall remove details which identify you. The sharing of some types of very sensitive personal information is strictly controlled by law. Anyone who receives information from us is also under a legal duty to keep it confidential. You have a right to object to the use of your information for any of these purposes.

The practice is registered with the Data Protection Commissioner, and holds your records in an approved manner. We undertake to protect your confidentiality, and follow the GMC guidelines on protection of personal information. To assist us, please ensure that we are notified of any change of name, address or telephone number.

If you have any queries on this issue, please contact the practice manager.